Shipping policy
Processing Time All orders are processed within 1–3 business days (excluding weekends and UK bank holidays). You will receive a confirmation email once your order has been dispatched.
Domestic Shipping (United Kingdom) We offer the following shipping options for orders within the UK:
- Standard Shipping (3–5 business days) — £3.99
- Express Shipping (1–2 business days) — £7.99
- Free Standard Shipping on orders over £50
International Shipping We ship to selected international destinations. International delivery typically takes 7–14 business days depending on the destination country. Please note that customs duties, taxes, and import fees may apply and are the responsibility of the recipient.
Order Tracking Once your order has been dispatched, you will receive an email with a tracking number. You can use this to monitor your delivery via our carrier's website.
Lost or Delayed Parcels If your order has not arrived within the expected timeframe, please contact us at [your contact email]. We will do our best to resolve the issue promptly. Please note that we are not responsible for delays caused by Royal Mail, courier services, or customs processing.
Incorrect Address Please ensure your delivery address is correct at checkout. We cannot be held responsible for orders delivered to an incorrectly provided address.
Returns For information on returns and refunds, please refer to our [Return and Refund Policy].
Contact Us If you have any questions about your order or our shipping policy, please get in touch